It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

Server virtualization enables a physical computer to support multiple applications logically by decoupling the application from the hardware layer, thereby reducing operational costs and competitive in delivering IT services to their enterprise organizations. IT organizations continually examine the efficiency of their internal IT systems and…

Recommender systems aim to support users in their decision-making process while interacting with large information spaces and recommend items of interest to users based on preferences they have expressed, either explicitly or implicitly. Recommender systems are increasingly used with product and service selection over the Internet. Although…

Developments in computer and information technologies continue to give opportunities for designing advanced E-learning systems while entailing objective and technical evaluation methodologies. Design and development of E-learning systems require time-consuming and labor-intensive processes; therefore any decision about these systems and their…

Existing research on context and context awareness has broadly focused on the technical aspects of context acquisition and interpretation of users' surroundings, also called physical or sensor-based context. Such an approach has lacked from reconciling the perception of real-world context exhibited by humans, also known as user context, and…

This research investigated the impact of automated cognitive assistants, specifically, the Personalized Assistant that Learns (PAL), on situational awareness, efficiency and effectiveness of decision making in the brigade combat team. PAL was recently commissioned by Defense Advanced Research Projects Agency (DARPA) to enhance decision making with…