Fighter jets are a critical national asset. Because of the high cost of their manufacture and that of their related equipment, both pilots and maintenance personnel must complete intensive training before coming into contact with a jet. Due to gradual military downsizing, one-on-one training is often impracticable, and the level of familiarization…

This report incorporates a literature review, a workshop paper, and discussion by workshop participants on the current status of research on what the users of computer systems know, and how these different forms of knowledge fit together in learning and performance. It is noted that such research is important to the problem of designing systems…

This study of 40 undergraduates examined whether aiding as cognitive support (i.e., offering computer users knowledge they are missing) can supplement lack of knowledge and capacity under tasks with high mental loading, such as dealing with irregularities in process control. Users of a railway traffic control simulator dealt better and faster with…