The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

The purpose of this study was to compare the production processes and approaches for user engagement of virtual environments created for learning or commercial and entertainment purposes, specifically through online games and 3-D online spaces. This study used a qualitative, multiple case study approach based on interviews with developers of…

This study investigated outsourcing of the development of visual, animated and interactive learning objects for mathematics education by a Norwegian university to software vendors in China. It sought to understand the challenges in this outsourcing engagement and competences needed to meet the challenges. The authors tested outsourcing strategies…

The Internet has opened new ways of learning and has brought several advantages to computer-aided education. Global access, self-paced learning, asynchronous teaching, interactivity, and multimedia usage are some of these. Along with the advantages comes the challenge of designing the software using the available facilities. Integrating online…

Presenting electronic resources to users through a federated search engine introduces unique opportunities and challenges to libraries. This article reports on the decision-making tools and processes used for selecting collections of electronic resources by a project team at the University of Arizona (UA) Libraries for the Association of Research…

FODEM (FOrmative DEvelopment Method) is a design method for developing digital learning environments for widely dispersed learning communities. These are communities in which the geographical distribution and density of learners is low when compared to the kind of learning communities in which there is a high distribution and density of learners…

The Evaluation and Assessment Laboratory at the University of Alabama (Tuscaloosa) has contracted with the Georgia Department of Education (GDOE) to develop a microcomputer-based data management system for use in applying evaluation standards to schools and school systems. The Comprehensive Evaluation System (CES) was implemented statewide and has…