In this paper, data obtained from a university website accessibility and usability validation process are analyzed and used to demonstrate how the design process can affect the online experience for users with disabilities. Interviews, observations, and use data (e.g. where users clicked on a page or what path taken through a site) were collected.…

Captioning--a visual representation of the audio portion of videotape material--enables deaf learners to have full access to materials used in the classroom. With an ever-expanding pool of captioning agencies providing a wider array of options, including modem technology, and because of the greater availability of other low-cost captioning…