For the past couple of decades, customer relationship management has been quietly establishing itself as the way everybody does business. Migrating to the education community only in the past five years or so, it has acquired a more genteel transcription of its acronym: constituent relationship management. However one decodes the letters, CRM is…

The Connecticut State Legislature enacted telecommunications legislation on July 1, 1994 that will, among other things, enhance distance education in the state. The legislation requires that the state's regulatory utility agency, the Department of Public Utility Control (DPUC) begin dismantling the monopolistic configuration of the existing local…