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Download full textRamanarayanan, Vikram; Lange, Patrick; Evanini, Keelan; Molloy, Hillary; Tsuprun, Eugene; Qian, Yao; Suendermann-Oeft, David – ETS Research Report Series, 2017
Predicting and analyzing multimodal dialog user experience (UX) metrics, such as overall call experience, caller engagement, and latency, among other metrics, in an ongoing manner is important for evaluating such systems. We investigate automated prediction of multiple such metrics collected from crowdsourced interactions with an open-source,…
Descriptors: Automation, Prediction, Man Machine Systems, Open Source Technology
