Describes how organizations can become effective, efficient managers of the large maintenance part of their information technology budgets by using service management processes. Discusses the example of the University of Sydney Library's use of the Information Technology Infrastructure Library (ITIL) set of service management practices. (EV)

Asserts that before failure occurs for chief information officers (CIOs), three major warning signs signal that the CIO is in trouble. Explores the three warning signs, discussing how intervene before problems have gone too far to resolve: (1) the importance of executive support; (2) the significance of strategic directions; and (3) the importance…

Studied a server security breach at the University of Memphis, Tennessee, to highlight personnel roles, detection of the compromised server, policy enforcement, forensics, and the proactive search for other servers threatened in the same way. (SLD)

Describes a new support model created to address the need for improved technology integration opportunities--Whole-Context, Instruction-Driven Support for Higher Education Technology (WISE)--and its initial pilot. (EV)

Describes how a concept model for incorporating information technology in the Air War College education process addressed process, planning, and relevancy problems. (EV)

Provides examples of the need for enhanced streaming video in the greater Houston area, discussing how the EduPop router architecture meets this need by acting as a bridge for academic and commercial entities in the area. Catalogues the technological, organizational, and political challenges faced in implementing this architecture, offering a…

Describes the wireless local area network (WLAN) at Simon Fraser University, British Columbia, Canada. Originally conceived to address computing capacity and reduce university computer space demands, the WLAN has provided a seamless computing environment for students and solved a number of other campus problems as well. (SLD)

Describes the reengineering of business practices that took place at the University of Wisconsin-Superior when they implemented an enterprise resource planning (ERP) system, PeopleSoft Student Administration (SA). Discusses lessons learned. (EV)

Describes the Personal Access Web Services (PAWS) at Louisiana State University, a portal application which offers enterprise, workgroup, and personal services. The paper highlights: PAWS project planning; PAWS as a portal; PAWS implementation; account accreditation; user authentication; legacy integration; mapping credentials; transmission of…

Describes the role of information technology (IT) at the Massachusetts Institute of Technology, explaining that attention to the unique characteristics of an MIT education and incentives for sustainable change are central to its IT efforts. Discusses various IT initiatives, such as Project Athena, provision on campus, international efforts, and…

Describes the two very different support and training models employed by the University of Virginia and the College of William and Mary in successfully confronting information technology challenges. (EV)

Surveyed Southwestern University students about how fluent with information technology they see themselves. Found that students came to college equipped with basic skills in using e-mail, Internet browsing, and word processing, but lack experience with other contemporary skills such as working with spreadsheets and databases, networking, and…

Discusses the shifting focus regarding information technology in higher education from technology itself toward the people and business processes connected with it. Describes the University of California's efforts toward a new business architecture, and an Educause-sponsored forum on e-business discussing the same themes. Offers discussion of the…

Draws on the experience of Northern Michigan University's implementation of a mandatory laptop policy and offers practical guidelines for integration of technology in the classroom. Discusses a model with three components--technology, teamwork, and teaching--that helped faculty migrate to a new, more interactive teaching paradigm. (EV)

Discusses the drivers for an identity management system (IdM), components of this system, and its role within a school security strategy, focusing on: basic access management; requirements for access management; middleware support for an access management system; IdM implementation considerations (e.g., access eligibilities, authentication…