In this paper, data obtained from a university website accessibility and usability validation process are analyzed and used to demonstrate how the design process can affect the online experience for users with disabilities. Interviews, observations, and use data (e.g. where users clicked on a page or what path taken through a site) were collected.…

The purpose of the study was to investigate the effects of navigation tools and computer confidence within a hypermedia environment. Twelve course sections containing 354 undergraduate college students were blocked by ability and randomly assigned to an embedded hyperlink group, a content list group, or a concept map group. Results indicated that…