The title of this article is a common phrase in tech support, according to the author, who, for several years, was the person on the other side of the phone asking that question. Technology support blends technical knowledge, problem-solving skills, a load of Zen-like patience, and the ability to juggle multiple demands at the same time, a list of…

This study offers guidance to policy makers, educational leaders, and researchers about the aspects of Educational Technology (EdTech) implementation in which investments of money, time, or investigative inquiry will yield highest impacts. Beginning from the observations that: (1) the power and ubiquity of contemporary technologies have…

In the study of the Technology Immersion model, high-need middle schools were "immersed" in technology by providing laptops for each teacher and student, instructional and learning resources, professional development, and technical and pedagogical support. This article reports third-year findings for the teacher component of the…

To support schools as they move into the 21st century, the Massachusetts Department of Education is developing improved systems to collect, analyze, and report data, which will ultimately allow districts to make decisions about instructional practices that will better meet students' needs. Many Massachusetts school districts are using these…

The 2004 National Education Technology Plan paints a hopeful picture of technology in American schools, highlighting examples of effective use and applauding the innovation that is occurring. The plan touts the benefits of the Internet and the opportunities it offers for improving education, such as enhanced access to interactive learning…