Describes significant attributes of expert systems, contrasts them to conventional computer systems, and provides an overview of the R1 expert system used by Digital Equipment Corporation (DEC) to put together operational systems that meet customers' requirements. Document handling, particularly pictures and images in documents, is also briefly…

In communication courses, the focus has traditionally been on text: how to craft good news or bad news messages, proposals, reports, and so on. However, rapid developments in printing and computer technology have meant that communication has become more visual than ever before. Words alone are not enough; students need to be able to communicate…