A survey of Singapore-based firms in computer/information technology, hospitality, manufacturing, retail, travel, publishing, and banking/finance that use the Internet for business found that most of the respondents use the Internet for marketing and advertising, customer service and support, information gathering, and, to a lesser degree,…

For years computer viruses have threatened productive use of personal computers, challenging users and support providers to prevent and recover from viral attacks. Now another type of computing malady has begun to enter popular consciousness: spyware. Typically, analyses of spyware focus on technical issues or provide pointers to resources for…