Behavior coding is used to detect issues in questionnaires by flagging interactions between survey respondents and interviewers when their interactions deviate from standardized interviewing. It has become a popular method for evaluating survey questionnaire quality and has been used mostly in Western countries, with little research being done in…

After offering some possible explanations for the existing inadequacies in evaluating organizational training programs, the authors discuss several evaluation issues, particularly internal validity. Methods for overcoming evaluation inadequacies and the implications for better controlled evaluation designs are also covered. (EM)