The CARES (customer-focused, action-oriented, responsive, empathetic, and service-driven) initiative was launched in AISD in 2018-2019 to bring about a culture of respect and inclusiveness throughout the district. The initiative puts an emphasis on positive customer experiences for families, students and staff members. In the spring of 2020, the…

Program managers frequently put staff training near the top of their lists of ongoing challenges. The mix of diverse, complex training needs in many programs means managers may be responsible for orienting new staff, implementing new administrative procedures, or facilitating steps toward long-term program improvement. The greatest underlying…

Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within…

School districts shape the conditions in which schools operate and as such can support or undermine school success and thus student success. All of which is to say that school districts matter. This article looks at the success of two districts whose low-income and minority students beat the odds in academic achievement. Lessons from these…

Shifts in the ways that science is being undertaken and marshaled toward social change argue for a new kind of professional competence. Taking the view that the science of social work is centrally about the relationship of research to social impact, the authors extend Fong's focus on transdisciplinary and translational approaches to science,…

Problem: Leaders today need a new set of knowledge and skills to be effective in collaborative environments. The focus of this study was to investigate how collaborative environments can contribute to leadership development. The purpose of this study was to describe how the collaborative environment of summer camp helped shape emerging adults as…

Suggests that, as people become the key differentiation of competitive advantage, companies are turning to experiential learning programs to foster work force collaboration and cooperation. Discusses the history of experiential learning and its application in the workplace. (JOW)

While many studies have sought to understand challenge courses and their benefits, less emphasis has been focused on understanding participants' perceptions of these programmes. In this study, 16 adults working at a dental office attended a one-day challenge course programme designed to teach lessons about co-operation. Data were collected via "in…

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and…

A practicum project was designed to improve communications, exchange of ideas, and interpersonal relationships among 37 teachers and school staff members in a rural elementary school in an economically depressed area. Monthly "spotlight" gatherings were held, featuring ethnic foods, experiential activities, demonstrations, and discussions of…

The collaborative five-phase process of an action research team's two-year project in a New Hampshire junior high school is described. This qualitative study sheds light on team experiences, developmental phases, interpersonal tasks/issues, group processes, outcomes, and staff-development experiences. Team meetings/projects create an outlet for…

Describes the North Suburban Library System (Chicago) experience of becoming a Learning Organization which involves issues relating to management, decision making, knowledge transfer, and empowerment at all staff levels. Discusses teamwork, collaborative efforts, communication, information sharing, annual planning, and staff development and…

The article describes how the use of collaborative consultation as a problem-solving process can be used in various service delivery options for educating mildly handicapped and at-risk students. Critical considerations (staff development, planning/problem-solving options, scheduling/time to consult) are identified. (DB)

Focuses on recognizing key indicators for developing teamwork and collaboration among child care staff. Addresses communicating clearly, interacting respectfully, demonstrating trust, negotiating different perspectives, building on each other's strengths, and promoting reliability and responsibility. Identifies strategies to cultivate growth in…

A 10-week training program in a private nonprofit residential treatment program for children and youth was designed to help a treatment team increase its team functioning skills as measured by a pre- and post-training survey of individual and team effectiveness. The treatment program was located in a rural community and served people from eight…