The last in a five-part series of case studies on how large organizations are using and measuring enterprise-wide electronic learning tells how PNC Bank made the most of its learning management system to upgrade employee skills through a competence manager application. (JOW)

Lucent Technologies extends its product training to customers and business partners. This practice allows both employees and customers to access e-learning selections for their training and information needs. (JOW)

Summarizes a series of case studies of enterprise-wide electronic learning with these recommendations: (1) standardize courseware and narrow course selection; (2) market new ideas to employees; (3) buy wisely; (4) increase security; (5) buy cautiously; (6) find best value for your organization; (7) get buy-in from management; and (8) offer…

Part 1 of a five-part series of case studies on how some large organizations are using and measuring enterprise-wide electronic learning profiles Braxton's efforts to move from 95% classroom-based training in 1999 to a blend of live and e-learning, resulting in substantial cost savings. (JOW)

The third in a five-part series of case studies on enterprisewide electronic learning describes how Kodak's approach to a global learning management system integrated 80 discrete human resource systems into one. (JOW)