Describes a successful workplace literacy program necessitated by increased skill requirements of employees. Discusses mistakes as well as good decisions. (JOW)

Discusses the basic skills training program instituted for the nonexempt work force at First Chicago Corporation, the 10th-largest bank holding company in the United States. Presents the rationale for the program and describes the successful training efforts in place at the bank. (JOW)

A survey of 333 Fortune 500 firms received 81 replies indicating that (1) two-thirds formally recognized the value of human resources; (2) most had changed corporate policy regarding human capital; and (3) most training was provided in the ares of new employee orientation, current job needs, customer relations, personal development, and…

Reflective practice through continuous learning in the workplace involves viewing experiences as potential learning and reexamining assumptions, values, methods, policies, and practices. Steps in continuous work/learning are as follows: clarify thinking, be open to questions, notice context, test hunches, investigate, name and rename the problem,…

Northern Illinois University offers ACCESS (Adult Continuing Education Services), a learning skills program for workers at a Chrysler plant in conjunction with the United Auto Workers. The project illustrates the necessity of determining mutually desired outcomes for labor, management, and educators and of flexibility on the part of universities…

Workplace-English-as-a-Second-Language (WESL) programs are successful to the extent supervisors can be involved and supportive. They know that language and literacy needs are pertinent to tasks at hand and are the individuals that employees try to please most. Supervisors need help, encouragement, and information about the WESL program from…