One corporate university makes measurement a priority by dedicating resources and assigning responsibilities to a centralized analytics function: the assessment, measurement, and evaluation team. As more measurement became a focus for learning and business leaders alike, the more the team became motivated to take a critical look at how it was…

The assessment interaction plan (AIP) is a performance support tool developed by members of the Canadian Defence Academy's Directorate of Learning Innovation. This article provides a brief overview of the performance gap that led to the creation of the AIP, its function within the overall courseware design process, a description of its components,…

This article examines the methodology used to determine the return on investment (ROI) of an online English as a Second Language (ESL) program. The online ESL program was implemented in over 20 countries, and the scope of the analysis includes data from all participating countries. A form of ROI analysis had been conducted annually prior to the…

Discusses changes in the delivery of education and training in light of businesses being driven by cost, quality, service, and speed. Examines the learning needs of employees and businesses; paradigm shifts caused by technology, particularly the Internet; knowledge management; performance support; and learning-oriented Web sites that link to…

Discusses electronic learning from the viewpoint of human resources professionals. Defines the promise of electronic learning, determines if it is real, and presents the factors that need to be in place to implement an effective electronic learning package for both organizations and their employees. (Author/LRW)

One way to avoid misunderstandings about the nature of training between corporate managers and training personnel is to relate instructional systems design (ISD) to a process with which managers are familiar. Proposes comparing the activities and outputs in ISD to new product development. Discusses steps in both models and includes a comparison…

Describes elements of the three categories that have been implemented by the Sandia research lab corporate training organization as part of their strategic planning. Suggests that applying interventions that are diagnosed and implemented for others to yourself will improve your performance and help sustain your organization into the future.…

Examines distance education issues for corporations and offers a measurement tool to assess corporate readiness for distance education. Topics include costs; competitive advantages; customized training; effectiveness; organizational support; instructional design; managerial support; and learner attitudes. (Author/LRW)

Discusses the steps involved in designing and starting a corporate university, which is defined as a process promoting continuous learning and performance improvement. Topics include establishing a mission; creating a business plan; products and services; functions and processes; staffing needs; information systems; and resource allocation. (LRW)

Just as technology has changed the environment in which businesses operate, it has also changed the way businesses deliver training to employees. Distance delivery, including e-learning, offers organizations a way to improve training while increasing performance initiatives and potentially delivering higher returns on training investments.…

A solution to the shortcomings of traditional corporate education and training includes interactive and/or multimedia tutorials and electronic performance support. The easiest way to deliver training at the point of need is by implementing a local area network. Organizational benefits include increased productivity, improved service and product…