Discusses tactics for surviving as a trainer in an unfriendly organizational atmosphere. Offers a method for demonstrating to managers the connection between quality assurance and employee empowerment. (JOW)

Describes the electronic learning program prescribed by Cisco director John Chambers. To respond to his challenge that the program would have to be exemplary and serve thousands, stakeholders integrated the company's e-learning initiatives. (JOW)

Discusses how trainers can ensure that the monetary value of training results exceeds the cost of training. Describes how training programs at LensCrafters, Sears, and Apple have increased their return on investment. (JOW)

Reviews current research on the brain, memory, and learning. Outlines techniques that instructors can use to help learners retain information. (JOW)

Electronic learning has made knowledge accessible to a large number of people and is challenging training's basic tenets. Traditional training will persist, but not as a growth sector. The rise of e-learning divides training into corporate learning and training for strategic purposes. (JOW)

Knowing learner preferences can inform instructional design, but may not produce effective online learning. Five attributes that are strong predictors of an innovation's effectiveness should also be considered: relative advantage, compatibility, complexity, trialability, and observability. (JOW)

Focuses on the impact of "free-agent learners" (FALs) on training suppliers. Suggests that suppliers will have to change how they do business in such areas as marketing, product and service offerings, client relationships, and staff skills. (JOW)

Looks at the ways that electronic learning is priced in organizations and the factors that influence the pricing. Discusses pros and cons of several pricing options: price per seat, subscription, pay as you go, per server, free, and payment based on time. (JOW)