The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

Currently, the aviation business is a popular service that helps people travel conveniently, quickly, and safely. People in the airline business have become more stressed with the need to learn about inflight safety-based competence to effectively serve the broad range of passengers' needs. One reason for this is the nature of their jobs, which…

This contribution explores how multinational companies (MNCs) have managed to develop their own policy that sets international standards for education, in particular in the sphere of corporate education. It criticises education policy studies for leaving the study of corporate education mainly to management and human resource studies. As a…

As the adult learner population in higher education continues to increase, there has been a renewed focus on how to best serve this student population in recent years. While adult learners are more likely to take online classes and to enroll part-time, engagement and retention efforts have not heavily focused on part-time online adult learners,…

The paper brings together a range of debates on the left that address TVET's future in current context. At the heart of these debates rest two issues. The first addresses competing views of capital and the second focuses on the contradiction between the interests of capital and workers. The paper argues that capital is not all of a piece and that…

This account of practice discusses how we have implemented an emerging action learning framework in the form of guiding questions that are relevant to key stakeholders: the client organisation (sponsoring organisation), the management development company, the participants and the Learning Process Facilitator (LPF) to aid participants in their…

The transition to a financialized economy has had a devastating impact on workers and consumers and exacerbated wealth and income inequality in the United States and around the world. In this article, the authors explain financialization, a two-fold economic strategy whereby individual corporations invest in the financial market- rather than make…

In many parts of the world, recognition of prior learning (RPL) is considered to be an important means of improving access to VET qualifications. In Switzerland -- the country with arguably the highest rates of company-based VET at upper secondary level -- adults with work experience of at least 5 years have had the option of accessing VET…

This paper presents a rationale for using professional and continuing education (PaCE) units at post-secondary institutions throughout California to design and implement talent-pipelines, research and development collaborations, and other knowledge ecosystems where emerging and returning professionals can acquire the knowledge, skills, and…

A review of the literature on English second language (L2) writing skills reveals a need for more research on the workplace writing experiences of L2 professionals employed in English as an additional language (EAL) contexts. Through a semi-structured interview and a think-aloud activity, this study gathered qualitative data with the aim of…

When the Wayne Township Adult Education team shifted from traditional to virtual learning, they made a commitment to continue delivering high quality education. The team created curriculum portals, online registration portals, web pages, and many other innovations to achieve a new level of performance never imagined prior to the pandemic. These…

The development of employees' skills and competences has become a key driver of economic growth in the developed world. It is widely recognised that enhancing people's skills and competences will be a major cause of future competitive advantage. Consequently, companies need to be able to identify precise areas where they have, or can build,…

This study renews a doctoral dissertation written in 2003 on transformative learning following job loss. An abbreviated literature review compares corporate and worker circumstances from the original study to the present time. Findings show that corporations choose reductions in force due to pressure from investors instead of productivity, and…

"Neoliberalism and Market Forces in Education" provides a wide perspective on the dramatic transformation of education policy in Sweden that has taken place during the last 30 years, with a specific focus on marketization. The marketization of education in Sweden is set in the wider international context of changes in education systems.…

The present qualitative study aimed to investigate the role of Business English as Lingua Franca (BELF) courses in learners' success in communication in an Iranian company. In doing so, 25 adult BELF learners were selected from an automotive parts manufacturing company in Tehran, Iran. They were the employees of a company consisting of men and…