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Direct linkKuok, Kim Oi Mei; Chan, Sow Hup Joanne; Kou, Hera Kit Wa; Kong, Siew Huat; Mac, Lancy Vai Iun – Learning Organization, 2022
Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…
Descriptors: Sustainability, Human Resources, Labor Force Development, Family Work Relationship
Srirama, Mamatha V.; Iyer, Parameshwar P.; Reddy, Hariprasad – Learning Organization, 2020
Purpose: Earlier studies of social capital have focused on its influence on various aspects of business. There is substantial void in the literature on how social capital enables learning culture in organizations. The purpose of this paper is to explore direct and indirect relations between dimensions of social capital and learning culture in the…
Descriptors: Social Capital, Organizational Culture, Information Technology, Employee Attitudes
Sanchez-Casado, Noelia; Cegarra Navarro, Juan Gabriel; Wensley, Anthony; Tomaseti-Solano, Eva – Learning Organization, 2016
Purpose: Over the past few years, social networking sites (SNSs) have become very useful for firms, allowing companies to manage the customer-brand relationships. In this context, SNSs can be considered as a learning tool because of the brand knowledge that customers develop from these relationships. Because of the fact that knowledge in…
Descriptors: Social Networks, Technology Uses in Education, Online Surveys, Structural Equation Models
Raj, Rahul; Srivastava, Kailash B. L. – Learning Organization, 2016
Purpose: This paper has three purposes--first, to establish the direction of relationship between market orientation (MO) and organizational learning (OL); second, to assess the effect of MO and OL on organizational innovativeness (OI); and third, to examine the mediating role of OL on the relationship between MO and innovativeness.…
Descriptors: Organizational Culture, Learning, Marketing, Innovation
Zhou, Wencang; Hu, Huajing; Shi, Xuli – Learning Organization, 2015
Purpose: The purpose of this paper is to develop a framework for studying organizational learning, firm innovation and firm financial performance. Design/methodology/approach: This paper examines the effects of organizational learning on innovation and performance among 287 listed Chinese companies. Findings: The results indicate a positive…
Descriptors: Foreign Countries, Workplace Learning, Organizational Development, Innovation
Törmänen, Juha; Hämäläinen, Raimo P.; Saarinen, Esa – Learning Organization, 2016
Purpose: Systems intelligence (SI) (Saarinen and Hämäläinen, 2004) is a construct defined as a person's ability to act intelligently within complex systems involving interaction and feedback. SI relates to our ability to act in systems and reason about systems to adaptively carry out productive actions within and with respect to systems such as…
Descriptors: Emotional Intelligence, Factor Analysis, Questionnaires, Sample Size
Rahman, Muhammad Sabbir; Osmangani, Aahad M; Daud, Nuraihan Mat; Chowdhury, Abdul Hannan; Hassan, Hasliza – Learning Organization, 2015
Purpose: This empirical research aims to add value in the existing research on knowledge sharing, investigate the antecedents of knowledge-sharing behaviour by embedding trust and workplace spirituality variable on non-academic staff from higher learning institution in Malaysia. The role of trust, perceived risk and workplace spirituality towards…
Descriptors: Trust (Psychology), Knowledge Level, School Personnel, Higher Education
Mahmoudsalehi, Mehdi; Moradkhannejad, Roya; Safari, Khalil – Learning Organization, 2012
Purpose: Identifying the impact of organizational structure on knowledge management (KM) is the aim of this study, as well as recognizing the importance of each variable indicator in creating, sharing and utility of knowledge. Design/methodology/approach: For understanding relationships between the main variables (organizational structure-KM), the…
Descriptors: Knowledge Management, Administrative Organization, Statistical Analysis, Structural Equation Models
Song, Ji Hoon; Jeung, Chang-Wook; Cho, Sei Hyoung – Learning Organization, 2011
Purpose: The primary purposes of the current paper are to: provide theoretically clear concepts of the learning organization (LO) and organizational learning (OL) process; and empirically test the relationships among research constructs--environmental aspects of the LO and three types of OL processes at the levels of individual, group/team, and…
Descriptors: Cross Cultural Studies, Structural Equation Models, Learning Processes, Foreign Countries
