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Direct linkChow, Anthony S.; Croxton, Rebecca A. – College & Research Libraries, 2014
This study examined the usability of five virtual reference services--instant messenger chat, e-mail, telephone, text messaging, and Skype videoconferencing--by having 31 undergraduate and graduate students evaluate the usability of the virtual reference services of two different universities. The study's results suggest that user preference and…
Descriptors: Academic Libraries, Library Services, Reference Services, Computer Mediated Communication
Booth, Char; Lowe, M. Sara; Tagge, Natalie; Stone, Sean M. – College & Research Libraries, 2015
The Claremont Colleges Library conducted direct rubric assessment of Pitzer College First-Year Seminar research papers to analyze the impact of diverse levels of librarian course collaborations on information literacy (IL) performance in student writing. Findings indicate that progressive degrees of librarian engagement in IL-related course…
Descriptors: First Year Seminars, Research Reports, Student Research, Librarians
