The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

Retaining students through degree completion is a challenge for community colleges, with nontraditional, adult students being retained at a lower rate than their traditional counterparts. Though student engagement is recognized as an effective strategy for retaining students, there is a gap in research on how effective these strategies are for…

Selecting assessments for adults who struggle with reading can be difficult because few literacy measures used by reading researchers have been normed on this population, leaving uncertainty regarding the validity of these tests for adult learners. This study focused on the performance of 116 adults reading between the 3rd and 8th grade levels on…

Selecting assessments for adults who struggle with reading can be difficult because few literacy measures used by reading researchers have been normed on this population, leaving uncertainty regarding the validity of these tests for adult learners. This study focused on the performance of 116 adults reading between the 3rd and 8th grade levels on…

This paper reports the findings of research on relationships between depression and participation in learning using data from a large sample of older adults. The objective was to establish whether learning can reduce the risk of depression. Data were obtained from the English Longitudinal Study of Ageing, a nationally-representative sample of…

This study investigated the influences of learning styles/preferences, prior computer skills and experience with online courses on adult learners' knowledge acquisition in a web-based special education course. Forty-six adult learners who enrolled in a web-based special education course participated in the study. The results of the study showed…