Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…

Purpose: The purpose of this paper is to investigate the structural relationships among transformational leadership, affective organizational commitment and job performance, as well as the mediating effect of employee engagement on their relationships. Design/methodology/approach: To examine the structural relationships among the research…

This study aimed to investigate the relationships between working memory capacity, fluid intelligence (Gf), and work engagement within the framework of the job demands-resources theory. Multioccupational employees (N = 175 in Study 1 and N = 383 in Study 2) completed sets of Gf, complex span, and n-back tests, along with job resources and work…

This study aims to explore the relationship between learning climate, in the dimensions of learning facilitation and error avoidance, learning potential of the workplace (task-related and interactional) and innovative work behavior. Survey data were collected from a sample of 374 employees and their supervisors from an automatic food distribution…

The aim of the present study was to evaluate the relationship between psychological distress and job satisfaction in a sample of Palestinian in-service primary and lower secondary teachers (N = 380). Specifically, we cross-sectionally tested the hypothesis that the association between teachers' job satisfaction and psychological distress would be…

Purpose: The purpose of this paper is twofold: first, to examine the influence of working condition on faculty retention and quality education in the private higher education sector; and second, to see whether there is any mediating role of faculty retention linking working condition and quality education in the private universities in Bangladesh.…

The rising cost of higher education has driven researchers and practitioners alike to identify areas of waste and search for practices associated with increasing efficiency. One area commonly targeted is human resources, where the dominant narrative focuses on the role of downsizing as a way to decrease cost. In contrast to workforce reduction,…

The purpose of this research is to test the theoretical model developed for the mediator role of perceived organizational support in the relationship between organizational identity and organizational stress. The research is conducted with 320 teachers who work in preschools, primary schools, elementary schools, and high schools. The data were…

According to the job demands-resource model, job situation and personal resources are important predictors of work engagement. This study aimed at examining the mediating effect of teachers' coping styles in the relationship between psychological capital and teacher burnout, and in the relationship between occupational stress and teacher burnout.…

The rapid development and easy accessibility of internet and personal computers have increased their use in educational environments as well as in every field. In schools, responsibilities of teachers in using technology have increased within the scope of educational processes and management processes and administrative level, and indirectly it…

A growing number of postdoctoral academics cite stressful working conditions for considering abandoning their studies and leaving the academic profession entirely before they obtain a tenured position. This paper identifies the mechanisms by which work stress influences postdocs' intentions to leave academia. Based on Schaubroeck et al.'s (1989)…

Purpose: This study aims to examine the relationship between talent development environment (TDE) variables of job focus and long-term development with the workplace adaptation (WA) of Malaysian professional returnees as mediated by the organisational support. Design/methodology/approach: A total of 130 respondents who are Malaysian professional…

Purpose: This study aims to empirically validate an innovative work behaviour-enhancing model of employability in small- and medium-sized enterprises (SMEs), and to examine possible moderating effects of age. Design/methodology/approach: Data have been collected from 487 pairs of employees and their immediate supervisors who worked in 151 SMEs.…

This paper investigates the direct and indirect ties between various leadership styles, namely, instructional, transformational, transactional, and laissez-faire leadership, and the instructional practices of teachers by applying a structural equation model. For this purpose, we analyzed survey data of n = 3,746 teachers from 126 schools collected…

Organizational citizenship behavior (OCB) is defined as performance that supports the social and psychological environment in which a task is conducted. Teachers' OCB can be directed toward particular individuals (OCBI) and/or toward the organization (OCBO). Despite their beneficial impact on school, these could entail personal costs for the…