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Buckland, Michael K.; Florian, Doris – Journal of the American Society for Information Science, 1991
Examines the relationship between users' expertise, task complexity of information system use, and artificial intelligence to provide the basis for a conceptual framework for considering the role that artificial intelligence might play in information systems. Cognitive and conceptual models are discussed, and cost effectiveness is considered. (27…
Descriptors: Artificial Intelligence, Computer System Design, Cost Effectiveness, Difficulty Level