Libraries provide invaluable services and supports to members of their communities, including school communities. Those with autism spectrum disorder (ASD) can receive particular benefits from their libraries, including supports in the areas of academics, social skills, communication, technology, literacy, leisure skills, and even employment…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Suggests that information librarians should analyze instructors' course descriptions and syllabi, and use that information for creation of library study guides and other service supports--clarification of assignment, collection development, library information guides, anticipatory reference, instruction, course improvement, include guide as part…

This document is a library instruction manual for an introductory course on library research at the University of Nebraska-Lincoln. The assignments provided are intended for independent study; a syllabus is included for the 7-week course. The manual is divided into seven sections. Chapter 1 provides an overview of the library system, services, and…

A teacher's guide for a course designed to provide library administrators with an understanding of the issues and techniques of library automation contains suggestions for conduct of the course and projects for student participation. The eight units of the course cover librarians and automation, computer technology, systems analysis and…