The Delphi technique was used to obtain expert panel consensus to prioritize content areas and delivery methods for developing staff grief and bereavement curriculum training in the intellectual and developmental disabilities (IDD) field. The Delphi technique was conducted with a panel of 18 experts from formal and informal disability caregiving,…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…

The purpose of this manual is to provide a technique to help teachers better prepare for a teaching career in industrial education. Specifically, this manual, including the exercises, was developed to be used in weekly seminars for students enrolled in the St. Vincent Teachers' College (West Indies). It may also be used for staff development on an…

A project analyzed, designed, developed, implemented, and evaluated a training program that would enable Trans World Airlines flight service managers to develop effective communication skills. The instructional systems design process was used throughout. The analysis identified the need for communication training for the target population. Program…

The purpose of a study was to develop a curriculum for the National 4-H Executive Development Institute. The Extension Committee on Organization and Policy approved five 1-week sessions to be held every 6 months for 2 years. A Delphi panel selected items for a questionnaire used to determine curriculum content. Using a random numbers table, a 50…

Discusses the successes and problems in creating major changes in an undergraduate curriculum and addresses the issues of consistency in management, strengthened advising, revision of the majors' handbook, improvement in professional development skills, insufficient content, sequence of skill progression, uniformity in skill teaching, and faculty…

This paper is designed to provide local adult education administrators and teachers in Florida with information to help them to implement adult high school programs more effectively, in compliance with the State of Florida Adult High School Course Curriculum Framework. The paper addresses the following five areas: (1) purpose and terminology; (2)…

Contends that the National Geographic Society's Teaching Geography Project is an inservice teacher education success story. Describes the origins, objectives, and development of the project. Summarizes the impact of the project and contends that its success is the result of the workshop format and guided practice in instructional strategies. (CFR)

Some of the reasons efforts are being made to reform education are discussed, and how these reforms are likely to affect U.S. schools is explored. Data collected annually by the Council of Chief State School Officers (CCSSO) indicate that almost all states have some form of assessment that is administered to all students at one or more grade…

This learning activities guide was developed as part of Project CRAFT (Culturally Responsive and Family Focused Training), an effort to train service providers in California in ways of working with young children (particularly those with disabilities) and their families from diverse cultural backgrounds. The learning activities are intended to be…

Although the National Workplace Literacy Program is relatively new, a new orthodoxy of program development based on particular understandings of literacy and learning has emerged. Descriptions of two model workplace education programs are the beginning points for an examination of the assumptions contained in most reports of workplace education…

This paper develops an instructional design process for teaching a time management course to head nurses and supervisors. (The course was conducted at the Veterans' Administration Medical Center, Lincoln, Nebraska, and was based on "A New Instructional Design Development Process for Instructors of Adults," by Mary Jane Even.) The paper…

This article describes a train-the-trainers course that provided training in sound instructional strategies to 10 assistive technology specialists who work with people who are visually impaired. Topics included conducting assessments, writing training proposals, developing the curriculum, planning lessons, and analyzing learning styles. All…

In 1992, the four medical schools in North Carolina and the state's dental school initiated a four-year project to more thoroughly integrate content about substance abuse into their curricula. The processes by which key faculty, administrators, and staff from all schools worked together, with each school tailoring the project's findings to its own…