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Leigh, David

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Total Quality Management (TQM): Training Module on "Statistical Process Control."

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Leigh, David – 1993

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students gives a brief introduction to some statistical tools. It includes a section on process variation that is intended to familiarize students with the causes of variation such as common and special causes. Statistical definitions are given…

Descriptors: Business Administration, Business Education, Course Content, Course Descriptions