Many instructors in higher education aspire to use the course evaluation experience as an opportunity to reflect on and improve the teaching and learning process. Online courses' low evaluation response rates and the limitations of traditional course evaluations make that difficult. Student completion of a reflective course evaluation may address…

Student evaluations of courses and teaching (SETs) are used for various purposes, are omnipresent in academic teaching, and cause tensions within universities. Their analytical power is contested, and specific uses are problematised for negative effects on lecturers and academic relationships. This interpretive interview study addresses how…

Course Evaluation Instruments (CEIs) are critical aspects of faculty assessment and evaluation across most higher education institutions, but heated debates surround the value and validity of such instruments. While some argue that CEI scores are valid measures of course and instructor quality, others argue that faculty members can game the…

The shift in higher education towards emphasis in quality processes and practices triggered universities to question their existing quality mechanisms to meet the demands of globalisation. Within the scope, despite extensive controversy on their implementation, student evaluations of teaching quality were initiated or the existing evaluation…

Course evaluation instruments (CEIs) are widespread, influential components of faculty professional development and evaluation processes. Given their importance to continuous instructional improvement and their weight in promotion, tenure, and other evaluation processes, it is critical that business schools and higher education institutions more…

As enrollment of students in online courses has steadily increased over the last few decades, very little attention has been given to online instructor evaluation. This is an area of online education that needs additional research to better ascertain the current state of online instructor evaluation as well as discover ways to improve its…

"Recommendation" is a highly credible and powerful construct in marketing. This article investigates the construct "intention to recommend" in the context of student evaluations of teaching. Motivated by changes in the sector, the study explores what factors drive course recommendation and their relationship with each other. A…

We developed a criterion-referenced student rating of instruction (SRI) to facilitate formative assessment of teaching. It involves four dimensions of teaching quality that are grounded in current instructional design principles: Organization and structure, Assessment and feedback, Personal interactions, and Academic rigor. Using item response…

Evaluation in higher education is an evolving social practice; that is, it involves what people, institutions and broader systems do and say, how they do and say it, what they value, the effects of these practices and values, and how meanings are ascribed. The textual products (verbal, written, visual and gestural) that inform and are produced by,…

Midterm student evaluations have been shown to be beneficial for providing formative feedback for course improvement. With the purpose of improving instruction in marketing courses, this research introduces and evaluates a novel form of midterm student evaluation of teaching: the online collaborative evaluation. Working in small teams, students…

In order to obtain an accreditation, the university management must implement a quality assurance system and be able to document that quality policy and procedures are followed and acted upon as appropriate. One element in this system is monitoring students' satisfaction. In this paper, we describe a method of acquiring the necessary information…

Purpose: The purpose of this paper is to validate the course experience questionnaire (CEQ) for possible use in Dutch universities. Design/methodology/approach: A 23 item CEQ was administered and the data analysed using confirmatory factor analysis. Findings: Confirmatory factor analysis provided a good fit for the CEQ's five-factor structure, and…

We evaluate the case for using feedback iteratively, to improve student engagement and learning. In this model, students were invited to respond to tutor feedback with students' own responses. Among the three courses/modules (three tutors) studied, differences in feedback styles were evident from: (a) thematic analysis of tutor comments and, for…

The standard evaluation forms used in most college and university courses are ill suited to assess courses and instructors whose goals and pedagogy differ significantly from the "chalk and talk" approach to undergraduate instruction. This article discusses an evaluation form that the author, a professor emeritus of economics at the…

Many measurement biases affect student evaluations of instruction (SEIs). However, two have been relatively understudied: halo effects and ceiling/floor effects. This study examined these effects in two ways. To examine the halo effect, using a videotaped lecture, we manipulated specific teacher behaviors to be "good" or "bad"…