In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…

With less staff time and more things to do, providing consistent and thorough training is sometimes a challenge. In order to streamline training and provide for more effective communication among staff and student assistants, a Blackboard course was created to provide a graded, self-paced, and interactive training tutorial. The tutorials were…

This project was undertaken by a public library to assess and address the continuing literacy needs of the local county's population. Comparison of the results of pre- and post-grant surveys conducted to determine the level of the residents' awareness of the problems of illiteracy showed an increase from 60% to 81% in the number who knew about the…

Discusses library staff training for microcomputer use. Topics discussed include size of training groups; trainer qualifications; length of time of instruction; resources; evaluation; media format, including audiocassette tapes, videocassette tapes, slides, and software programs; written documentation; and in-service training programs offered by…

Describes a computer-based training program for library staff developed at the University of Tennessee, Knoxville, that used HyperCard stacks on Macintosh computers. Highlights include staff involvement; evaluation of modules; trainee participation and feedback; staff recognition; administrative support; implementation plan; supervisory…