Institutions of higher education are embracing the role of the Internet as a medium to promote on-demand communication between faculty and students. As such, online course management systems have become an efficient and effective means of facilitating learning outside the classroom. To ensure that a course management system meets the needs and…

Many researchers and practitioners contend that all institutions respond to changing market need and can create competitive advantage through innovation and creativity. Each year, institutions expend significant resources developing new products and processes and yet research shows that more than half these initiatives fail. Successful…