Discusses the role of public libraries in helping their communities deal with crisis situations, especially after the September 11 terrorist attacks. Highlights include the need to be proactive and not wait to be asked to participate in planning; status of emergency planning; providing reliable information; and asking users about their information…

In this article, the author describes how the New Orleans Public Library (NOPL) struggled with a fraction of its former staff, limited hours, and a massive fundraising challenge after Hurricane Katrina slammed the Gulf Coast on August 29, 2005. While previously 171 people staffed locations, only 40 employees plus a smaller--and shifting--cadre of…