This exploratory study analyzed the specific crisis communication methods of academic libraries. A survey was sent to library staff at Association of Research Libraries member colleges and universities to describe if, who, when, and how they communicated bad news to their stakeholders for major, minor, and emerging crises. The findings show that…

Successful disaster response is an exercise in managing human resources under very difficult conditions. Catastrophic disasters can disrupt both the physical communication networks and the social networks critical to efficient response and recovery. While a well-designed disaster plan serves as a framework, it often requires communication and…

Unprocessed archival collections can contain unknown and potentially hazardous materials that can be harmful to other collections and staff. Archival literature largely focuses on collection and personnel dangers posed by environmental hazards such as mold and insect infestation but not on pharmaceutical and chemical hazards. In this article, the…