Identifies essential elements for a useful needs assessment audit as a performance improvement tool. Pertinent terms are defined; a needs assessment audit checklist is provided; rating the needs assessment process is discussed; and other approaches to needs assessment are described. (Contains five references.) (LRW)

Discussion of management conflict highlights differing job perceptions held by middle managers. The Malcolm Baldrige National Quality Assessment Program is described, and a management structure that requires members of each group to experience job perceptions and tasks of the other group is recommended for performance improvement. (Contains three…

Describes how instructional designers can use a combination of job task/function analysis and job competence assessment to construct a performance profile for managers that identifies characteristics of a successful performer. An ideal role micro approach is explained, and the design of training programs based on the performance profile is…

Discussion of testing methods that adequately measure the ability to perform manipulative tasks focuses on criterion-referenced performance tests (CRPT) to evaluate trainees. Topics discussed include predictive validity; physical fidelity; test construction; testing constraints; performance conditions; criteria for attainment standards; scoring…

Presents case study on personal computer teleconferencing to compare its cost effectiveness with that of on-site training. A model is described that uses a checklist for decision making in three areas: (1) initial considerations, (2) planning considerations, i.e., design elements, and (3) technical considerations, i.e., review and selection…

Describes the development of a multicultural awareness program for Montreal bus drivers that was designed to improve their attitudes toward and services to multicultural customers. Highlights include participant contributions; criteria for selecting instructors; the importance of a trustworthy instructor-facilitator; management participation;…

Lists skills identified by the Leadership Development Task Force as being critical skills for a leader. Discussion focuses on information managing skills, including problem solving, decision making, setting goals and objectives; project management; and people managing skills, including interpersonal communications, conflict management, motivation,…