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Zalman, Carmen Currey; Bryant, Miles T. – 2002
This qualitative study investigated the types of conflict elementary principals encounter and the behaviors of the principals that led to successful or unsuccessful results of those conflict situations. The Critical Incident Technique was used as the means of gathering data for this study. Data were gathered from 32 principals in a midwestern…
Descriptors: Administrator Behavior, Conflict, Conflict Resolution, Critical Incidents Method

Hamlin, Bob – Educational Management and Administration, 1990
Summarizes findings of a study that identified the criteria of managerial effectiveness at department level in secondary schools. Outlines both the "universally applicable" and "education-specific" competencies. Discusses implications regarding the selection, appraisal, and training of managerial staff in secondary education.…
Descriptors: Administrator Effectiveness, Competence, Critical Incidents Method, Department Heads
Dean, Peter J., II – 1986
This study was conducted to identify critical incidents which presidents, administrators, faculty, and student services personnel reported as examples of effective and ineffective leadership behaviors of community college presidents. Of the 1,491 surveys mailed to personnel at 11 Iowa community colleges, 511 were returned, yielding 709 effective…
Descriptors: Administrator Attitudes, Administrator Effectiveness, Administrator Evaluation, Administrators