This article describes an effective approach to using the Enhanced Critical Incident Technique (ECIT) research method based on Flanagan's (1954) Critical Incident Technique (CIT). It begins with an overview of the CIT, how to decide if it is the appropriate methodology to use, then, using a recent CIT study as an example, discusses Flanagan's five…

This research responds to calls for increased understanding of workers' experiences of their work and work contexts. Informed by positive psychology, this study focused on a seldom-studied subset of working individuals who self-identified as doing well with change affecting their work and on strategies that helped or hindered them in doing well,…

This article focused on the transition experiences of 20 successful Chinese immigrants, in particular their transition stories and how they accounted for their success (what facilitated and hindered their transition). An enhanced critical incident method was used for data analysis. Four major success categories emerged: having a positive attitude…

The authors investigated the strategies that helped or hindered 10 immigrant women workers to do well with change that affected their work. A total of 182 incidents were extracted and grouped into 9 categories: personal beliefs/traits/values, taking action, skills/education, personal challenges, self-care, relationships/support,…

Thirty-one downsizing survivors from both the private and public sector were interviewed to determine incidents that either helped or hindered their transition through 1 or more organizational downsizings. A critical incident technique was used to analyze and organize the data around themes that emerged, themes were represented by both positive…