This study used the Critical Incident Technique to examine the factors that helped, hindered, or might have helped 10 general duty police officers to cope with secondary traumatic stress. The data were best represented by 14 categories: self-care, family/significant other support, talking with co-workers, emotional engagement, work environment,…

This article describes an effective approach to using the Enhanced Critical Incident Technique (ECIT) research method based on Flanagan's (1954) Critical Incident Technique (CIT). It begins with an overview of the CIT, how to decide if it is the appropriate methodology to use, then, using a recent CIT study as an example, discusses Flanagan's five…

Fifteen individuals who received outplacement counseling (OPC) were interviewed to determine which services were helpful or hindering and whether there were services they would like to have received but did not. The critical incident technique (J. Flanagan, 1954) was used to analyze the data around 16 emergent categories. Results support previous…