Purpose: The critical incident technique (CIT) is widely used in many disciplines; however, scholars have acknowledged challenges associated with analyzing qualitative data when using this technique. Therefore, the purpose of this article is to address the data analysis issues that have been raised by introducing some different contemporary ways…

Discusses the role of managers in organizations that aspire to become learning organizations and considers the concept of the manager as coach. Describes findings from a qualitative critical incident study that investigates triggers for coaching and outcomes of coaching interventions for the employee, manager, and organization. (Author/LRW)

Twelve managers described effective and ineffective critical incidents in which they tried to facilitate employee learning. From the analysis emerged 13 behavior sets that help define the role of facilitator. (SK)

Ellinger, Watkins, and Bostrom report a study of 12 managers who described critical incidents in which they facilitated employee learning. Behaviors defining facilitation were identified. Dirkx's response criticizes the research for its individualistic and decontextualized focus. (SK)

This paper examines the extent to which methodological pluralism and analytical triangulation can be meaningfully utilized for identifying commonalities between three distinct previously conducted research studies that explored managerial behaviors within specific sectors and cultures using the Critical Incident Technique. (Contains 4 tables.)