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Critical Incidents of Student Satisfaction at German Universities
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Vianden, Jörg; Yakaboski, Tamara – International Journal of Educational Management, 2017
Purpose: The purpose of this paper is to advance a classification of satisfactory and unsatisfactory critical incidents of student-university relationships at German universities. Design/methodology/approach: Using the Critical Incident Technique (CIT), this paper reports the results of an exploratory study of 15 tertiary education students at…
Descriptors: Classification, Critical Incidents Method, Foreign Countries, College Students
Ties That Bind: Academic Advisors as Agents of Student Relationship Management
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Vianden, Jörg – NACADA Journal, 2016
To affect college retention, academic advisors should act as agents of student relationship management by strengthening the connection between students and their institutions. Satisfaction and dissatisfaction with academic advising as perceived by 29 college students at 3 midwestern comprehensive institutions are described. Discussion is framed in…
Descriptors: Academic Advising, Faculty Advisers, College Students, Student Attitudes
What Matters in College to Students: Critical Incidents in the Undergraduate Experience
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Vianden, Jörg – Journal of Student Affairs Research and Practice, 2015
This article advances that undergraduates are partners to higher education institutions in establishing the educational enterprise. Leaning on student relationship management as a theoretical construct and the critical incident technique as method, the study found 58 undergraduates' interpersonal interactions with faculty, staff, and peers…
Descriptors: Undergraduate Students, Student Experience, Critical Incidents Method, Interpersonal Relationship