In this textbook, prominent counselor educators provide guidance on key aspects of counselor education through case incidents in which an educator, student, supervisor, supervisee, researcher, or leader in the field is facing an ethical, moral, legal, or professional dilemma. Forty diverse case scenarios spanning four CACREP Standard domains for…

The "Handbook of Research Methods in Early Childhood Education" brings together in one source research techniques that researchers can use to collect data for studies that contribute to the knowledge in early childhood education. To conduct valid and reliable studies, researchers need to be knowledgeable about numerous research…

This symposium on measurement and research tools consists of three presentations. "An Examination of the Multiple Intelligences Developmental Assessment Scales (MIDAS)" (Albert Wiswell et al.) explores MIDAS's psychometric saliency. Findings indicates this instrument represents an incomplete attempt to develop a valid assessment of…

This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers;…