The critical incident technique was used to identify several environmental dimensions relevant to the assessment of a college library, in this case the Cook Library of Towson State College, Maryland. Students were asked to fill out forms describing positive and negative encounters with the library and library staff and to complete a general…

The perceptions of volunteers and children regarding critical incidents identified in a program of volunteers working with children in reading were investigated. The critical incident technique, developed by John C. Flanagan, was used to collect the data. Sixty volunteers and 60 children identified 234 critical incidents, 141 positive and 93…