There is a growing body of work on the field of what is now known as 'cultural literacy', but little has been written about its application, and even less on how to teach it in the context of higher education. This article discusses 'destabilisation' as an approach to teaching cultural literacy in higher education in the context of the global…

In this internationalised world, graduate employability in terms of intercultural communication skills needs to be taken into account in higher education. The present study aims to explore the effects of critical incident task instruction on English non-majored undergraduates' intercultural competence. One group of students received ten weeks of…

The large number of newly arrived people from other countries, particularly children and youth, represents a major challenge for schools and school systems in the EU-28. The present study, conducted in Germany, investigated this situation using the critical incident technique. Critical incidents were collected in group discussions with teachers…

Using the critical incident approach, preschool teachers at 10 preschools in Sweden were asked to describe their work with respect to ethnic and cultural diversity. The study attempted to provide insights that go beyond commonly used models of intercultural sensitivity and intercultural competence (e.g. Gudykunst and Kim; Landis, Bennett, and…