The authors sought to gain insight on how students view group learning and development as part of their business education experience. Specifically, the authors categorize benefits and challenges using S. A. Wheelan's (2005) integrated model of group development. Additionally, they investigate (from the students' perspective) best practices that…

Marketing students (n=712) identified dissatisfying classroom experiences, categorized as instructor's response to delivery system failures, unsolicited instructor actions, and instructor response to needs/requests. Students shared negative experiences with others and expressed intentions not to take future classes with unsatisfying instructors.…

Data from 221 marketing professors were used to classify critical student incidents as service system failures, response to student needs, or unprompted instructor actions. Resulting behavior changes included methods and materials changes, requirement clarification, reinforcement, student praise, and authoritativeness. Influential factors were…

Business students (n=59) used a behavioral expectation scale to rate their own operations management skills at the beginning and end of a course. They evaluated their skills in managing quality, productivity, and responsiveness significantly higher after the course. Critical incidents corroborated the results. (SK)

Standardized questionnaires often have been used to elicit student opinions on issues regarding accreditation by the Association to Advance Collegiate Schools of Business--International (AACSB). These questionnaires require students to rate a wide range of items that may or may not be important to them. In this study, the authors supplemented…