State and national educational leaders encourage the use of an integrated multitiered system of supports (MTSS) to improve services to students with academic and social behavior problems. Implementing and sustaining MTSS is facilitated by support from leaders in state education agencies (SEAs). The purpose of this study was to identify the…

While there is a growing literature focused on doctoral preparation for teaching about science teaching, rarely have recommendations extended to preparation for teaching science content to teachers. We three doctoral students employ self-study as a research methodology to investigate our developing pedagogical content knowledge for teaching…

Purpose: The purpose of this study was to identify what Colombians perceive as effective and least effective/ineffective managerial behavior. Design/methodology/approach: This study was conducted following a qualitative methodology based on the philosophical assumptions of pragmatism and the "pragmatic approach" (Morgan, 2007). The…

The authors sought to gain insight on how students view group learning and development as part of their business education experience. Specifically, the authors categorize benefits and challenges using S. A. Wheelan's (2005) integrated model of group development. Additionally, they investigate (from the students' perspective) best practices that…

Digital intercultural training tools play an important role in helping people to mediate cultural misunderstandings. In recent years, these tools were made to teach about specific cultures, but there has been little attention for the design of a tool to teach about differences across a wide range of cultures. In this work, we take the first steps…

To affect college retention, academic advisors should act as agents of student relationship management by strengthening the connection between students and their institutions. Satisfaction and dissatisfaction with academic advising as perceived by 29 college students at 3 midwestern comprehensive institutions are described. Discussion is framed in…

Entrepreneurship education is a growing field of research within vocational education. During the last decade, an increasing number of empirical studies have been conducted on the impact of entrepreneurship education courses (EECs). Yet studies on entrepreneurship education still lack evidence on how to prepare entrepreneurs to handle dynamism and…

In this collaborative self-study, two teacher educators examine their experiences of working in new international contexts and the impact of those experiences on their professional learning and identities. Mandi moved from a major research university in one country to another, while Judy co-led a group of pre-service teachers on an international…

This article documents the critical friendship of an experienced teacher educator and a doctoral student through our joint exploration of student teaching supervision. By adopting a co/autoethnographic approach, we learned from biographical and contemporaneous critical incidents that informed short- and long-term practices. In particular, we…

Purpose: This paper seeks to explore satisfactory and dissatisfactory service encounters in higher education. Design/methodology/approach: The data are collected through the well established critical incident technique (CIT) method. All the satisfied and dissatisfied critical incidents are then grouped on the basis of Bitner et al.'s…

In the complex and diverse region of Oceania, researchers often work across more than one cultural understanding. Thus, a researcher's position with regard to their research requires careful ongoing negotiation because position, when understood through relationality, is fluid. Negotiating position requires acute reflexivity of the researcher but…

Language teachers can uncover new understanding of the teaching and learning process through reflecting on critical incidents [Richard, J.C., and T.S.C. Farrell. 2005. "Professional Development for Language Teachers." New York, NY: Cambridge University Press]. Based on the data analysis of workshop handouts, observation notes, and…

This paper examines the initial steps of an internationally funded project focused on enhancing teachers' conceptual and pedagogical knowledge of literacy development in the Western Cape of South Africa. We asked what are the tensions and breakthroughs when engaged in international teacher professional development? Four lines of inquiry support…

The development of intercultural competence and foreign language skills in study abroad and the foreign language (FL) classroom is often seen as an either/or proposition due to lack of time, training or the availability of materials in the target language. The Critical Incident method (CI) provides an example of an intercultural training tool that…

This article advances that undergraduates are partners to higher education institutions in establishing the educational enterprise. Leaning on student relationship management as a theoretical construct and the critical incident technique as method, the study found 58 undergraduates' interpersonal interactions with faculty, staff, and peers…