Planning, opening, and bringing to life a new institution of higher education is a challenging undertaking. At UC Merced, it has been a daunting and exhilarating experience for its founding administration, faculty, staff, and students. Campus pioneers had no road map, no playbook to tell them how to plan and build in the twenty-first century a…

This article presents working definitions of efficiency, accountability, and quality, offering a framework in which an individual institution can make idiosyncratic use of these definitions, suggests tools for managing educational processes with respect to these three attributes, and presents examples of how institutions have improved efficiency,…

The top priority for college and university administrators should be to ensure that their instructional programs, and thus their entire institutions, are managed in the most efficient and effective manner possible. Proper management of fiscal resources determines the degree to which institutions are open and affordable. Review of the current…

The University of Wisconsin-Stout, recipient of the Baldrige National Quality Award in 2001, developed a planning system that has evolved into a comprehensive and collaborative process for visioning, developing and implementing goals, and tracking university performance. This chapter describes the tactics that have contributed greatly to the…