One calls people on the street strangers if he or she doesn't know who they are, so students whom the librarian has never dealt with are just that, strangers. When the school librarian gets involved in collaboration, most of the time they don't see the student's Individualized Education Programs (IEPs), language barriers, or anything else that…

Describes an automated storage/retrieval system which is integrated with an online catalog and circulation system at California State University--Northridge as a practical solution to the problems of expanding collections and escalating construction costs. The impact of this system on user services is discussed. (CDD)