Two distinct but related studies are reported, both investigating linguistically- and culturally-based communication problems between service providers and service seekers in Australia. The first examined language problems occurring in naturalistic situations involving a public servant and a client within three public agencies, the departments of…

The materials comprise a 30-hour training package designed to assist workplace supervisors in Australia in understanding the issues and strategies for managing and training a multicultural workforce, particularly when it includes refugees or immigrants of non-English-speaking backgrounds. The course is to be taught by, and these materials are…

The Minnesota Project on Ethnic America inaugurated an experimental program to explore the problems of a culturally diverse college population in a small setting. The program utilized techniques borrowed from related programs and reflects recent social sciences findings on the continued impact of the ethnic factor in American society. The…

The child brings to the classroom a socially conditioned way of behaving, both verbal and nonverbal, which reflects both the maturational process and sociocultural conditioning, and a socially conditioned view of what the norms of the dominant society are and what that society expects of him or her. The school attempts to transmit the cultural…

This teaching guide contains the materials required to teach a 6-week course in interpersonal communications that was developed for the workers of a Chicago medical center through a partnership involving the medical center, its employees, their union, and Northeastern Illinois University. Based on the student-centered philosophy of teaching, the…

Adult educators, recognizing grade communication problems between members of middle-class society (to which most belong) and individuals from culturally different groups are attending to cross-cultural communication research. Vastly different perceptions of reality, shaped by distinctive value systems and attitudes, underlie the problems.…

Students from different cultures follow differing norms for communication, affecting the classroom and students' grades. Such patterns are found in class discussions, question-and-answer sessions, small-group interactions (issues include cooperation, structure, competition, and gender), and formal class presentations. While no single teaching…