Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

A curriculum development model advanced by Allan A. Glatthorn in "A Guide for Developing an English Curriculum for the Eighties" was field tested in a public high school setting. The model consists of five parts: staff development, curriculum mapping, development of a scope and sequence chart, evaluation and modification of the taught curriculum,…

Focusing on interactive television systems that provide both audio and visual online communication between and among all sites, this paper begins by describing and analyzing a sampling of data on existing programs. The characteristics of existing interactive television instructional programs are described, including course offerings (primarily…

This helpful resource will speed the mapping effort along and apply curriculum mapping to special situations. In this book teachers and administrators offer concrete advice on how to get the most out of curriculum mapping in districts and schools: (1) Steps to implementing mapping procedures and leading the mapping process; (2) Tools and resources…

Designed to assist educators in planning for the use of microcomputers in their schools, this guide begins with a brief statement of a philosophy for the use of computers in education. The main positions expressed by this philosophy are that students must have the opportunity to learn about the role of technology in society and to acquire the…

This report presents the preparation for and results from a conference on museums and education held by the Cultural Educators Roundtable of metropolitan St. Louis, Missouri, on November 20, 1976 at Lindenwood College. The purpose of the conference, attended by local educators and museum personnel, was to explore specific interrelationship…

A multicultural framework for school curricula directed toward the culturally different was developed for implementation of court ordered multicultural education goals at the H. S. Thompson Learning Center of the Dallas (Texas) Independent School District. The philosophy of multicultural education suggests that ethnic diversity and cultural…

Materials contained in this career education implementation booklet (one in a series of seven) suggest ways of conceptualizing and designing curriculum, motivating and training staff, and organizing local field testing. Major topics discussed are the following: conceptualizing and designing curriculum (career development as a conceptual framework,…

This document abstracts and reviews 32 publications that describe population education programs developed for Asia and the Pacific region. The documents are grouped under three sections: (1) management; (2) planning; and (3) monitoring/evaluation. Section 1 consists of 12 selected titles that deal with management of population education programs.…

This guidebook highlights important components involved in establishing and monitoring a successful workplace education program (WEP). Chapter 1, Workplace Education, addresses the changing educational workplace; recognizing need for workplace education; and a new educational model for workplace learning that focuses on integration of basic…

This paper discusses the instructional development factors that are important in planning magnet schools. Intended to serve as a basic source document for school districts that are considering the development of magnet schools, the paper includes information and examples based on the author's experiences as a curriculum planner in Buffalo (New…

This document describes the efforts of program administrators to implement an organic curriculum in the Duluth, Minnesota, secondary schools. Major activities included staff development activities and inservice training students in a core of job skills. Organic curriculum is a learner-rather than a teacher-centered course of study utilizing…

An Educational System for the Seventies, (ES-70) is a research and demonstration program involved with the development of an improved secondary school curriculum. The ES-70 program is designed to provide individualized, relevant, and economically feasible education for each student. The 19 participating local school districts, in cooperation with…

The Australian Language Levels (ALL) Project offers a coherent model for elementary and secondary language curriculum design. Book 4 of the four-volume series discusses aspects of curriculum change and inservice teacher education, emphasizing the fact that curriculum and staff development are ongoing processes. A section on implementing curriculum…

An exemplary experience-based career education (EBCE) program model was developed and implemented in the Great Falls, Montana, public schools during the period September, l976, through August, 1979. The project met all expectations and exhibited national leadership. Program accomplishments included the following: (1) an executive intern program…