NotesFAQContact Us
Collection
Advanced
Search Tips
Showing all 4 results Save | Export
Are You Being Served? Designing the Customer Service Curriculum
Peer reviewed Peer reviewed
Direct linkDirect link
Ippoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services
Effective e-Training: Using a Course Management System and e-Learning Tools to Train Library Employees
Peer reviewed Peer reviewed
Direct linkDirect link
See, Andrew; Teetor, Travis Stephen – Journal of Access Services, 2014
In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…
Descriptors: Staff Development, Training Methods, Library Personnel, Courseware
Library Instruction within the Curriculum--The Sciences, Business and Nursing. Projects Developed for a Faculty Development Seminar (Eau Claire, Wisconsin, May 21-22, August 19, and December 11, 1984).
Stevens, Barbara R., Comp.; Engeldinger, Eugene A., Comp. – 1984
A general list of suggestions for effective library instruction and library instruction projects in a variety of disciplines are presented in this guide. Developed for a faculty and academic staff development seminar, the Library Instruction within the Curriculum Project, these projects illustrate diverse approaches to library instruction with the…
Descriptors: Academic Libraries, Curriculum Development, Higher Education, Information Seeking
Reflections on Growing Up: "Introduction" to "The Reference Librarian" No. 24, 1989, "Integrating Library Use Skills into the General Education Curriculum" with Additional Commentary.
Peer reviewed Peer reviewed
Pastine, Maureen D. – Reference Librarian, 1995
Reprints the introduction to a past theme issue on integrating library skills into the curriculum and includes additional comments on changes in scholarly communication; technological advances; library science education, library staff development, and continuing education; integrating new information technologies; collaborative learning; lifelong…
Descriptors: Academic Libraries, Course Integrated Library Instruction, Curriculum Development, Higher Education