Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Many parents of children with autism spectrum disorder (ASD) have reported general discontent with the services offered by the education system and have advocated for increased ASD-specific services to better meet their children's educational needs. The elements of best practice offer an ideal model for educational support. There are, however,…

This manual represents part of the results of the first curriculum development workshop organized by the World Confederation of Organizations of the Teaching Profession for members of the African Teachers' Association of South Africa. This "train-the-trainers" workshop had the goals of: critical analysis of the prevailing social…

Between 1975 and 1977 an instructional research team and a Teacher Corps Project at Hopkinsville Middle School in Kentucky began the development of an inservice teacher education program designed to combine the experience of inservice teachers with the knowledge of university faculty. This report contains samples of the results of this type of…

People accept the general idea that there should be instruction in the schools that deals with morals and moral behavior. A model for moral instruction is presented to stimulate moral education activities. (Author)

Six critical educational technology (ET) needs in California were identified at the first of two forums held in California in the summer of 1982. The six needs are: (1) state and local planning: coordination and cooperation across the state; (2) public awareness of technology literacy issues; (3) adequate funding for planning and implementation of…

The purpose of a study was to develop a curriculum for the National 4-H Executive Development Institute. The Extension Committee on Organization and Policy approved five 1-week sessions to be held every 6 months for 2 years. A Delphi panel selected items for a questionnaire used to determine curriculum content. Using a random numbers table, a 50…

Conducted to determine priority areas for program improvement activities in Alabama's vocational education system, the specific objectives of this study were to develop a list of areas that are in need of vocational education research and that should be addressed through exemplary programs; develop a list of needs for curriculum development…

The need for a multidimensional approach to teacher education is discussed in light of the educational trends of the last decade, and the rationale behind Murray State University's (Kentucky) inservice teacher education program is explained. A short history of the university's involvement with inservice teacher education is given, and an outline…

The purpose of this manual is to provide guidelines and assistance to local education agency planners in the needs-assessment process. In the first section, the needs-assessment process is discussed within the overall framework of the program development cycle. Subsequent sections treat each step in the process, providing a model. Issues are…

The UNESCO International Meeting on Innovation and Excellence in TVET Teacher Education took place in Hangzhou/China in November 2004. The main aim of this conference was to establish a platform for discussion about improving the quality of Technical and Vocational Education and Training (TVET). The focal point was the development and…

A study of the need for inservice education and training among the staff of the Namibian extension service revealed that the service has approximately 100 field staff who have very different and often patchy preservice training but who have acquired considerable experience. Workshops with extension staff members were then held to identify their…

The completion of the single market by the end of 1992 will remove internal obstacles to the free flow of goods and services within the European Community. The implications for education and training, and in particular for those colleges selling customized updating and similar courses to companies and organizations, are far-reaching. This bulletin…

The National Center for Career Education (NCCE) received a U.S. Office of Education grant to operate the Career Education Information, Training, and Instructional Materials Systems (CEITAIMS). CEITAIMS' 1976-77 proposal objective was to assist career education practitioners nationwide by facilitating the flow of career education materials and…

Information from all Title VII Bilingual Education Projects in existence comprises this report by the National Consortia for Bilingual Education, which was set up (1) to assess major needs of bilingual education programs across the nation in terms of curriculum-related materials and (2) to identify, test, and/or design materials for broad…