The Birth-to-Three Equity Initiative launched in April 2015 as a multiyear systems change process to strengthen equitable access, services, and child and family outcomes in the "early intervention" system in Martin Luther King County, Washington. This article describes the training of agency leaders and "equity facilitators"…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

This report contains a narrative description of a project to produce a manual for use by student personnel staff to enhance the employment-related interpersonal skills of handicapped community college students. The first two sections overview the project and discuss the need for the project as reflected in the research, literature, and a…

Project Porvenir is a program to develop English as a Second Language (ESL) and native language arts (NLA) among limited-English-speaking, native Spanish-speaking students through career education. In its second year of operation, the project served 599 students of varying language proficiency in general and special bilingual education classes,…

This document, the third in a series on diversity in the classroom, examines the responsibility of teachers to their diverse students. Section 1, "Introduction," reviews the issue. Section 2, "A Shared Responsibility," describes the context within which to build practices that help children become stronger. Basic to this…

A social skills training program for improving student behavior in art and music classes and in unstructured situations was developed and implemented during the second quarter of the 1993-1994 school year in two schools in Elgin, Illinois. The targeted classes included grades six through eight at St. Laurence School (part of the Rockford Catholic…

Both formative and summative evaluations were used to guide development and appraise outcomes of a model college/public service agency collaborative effort to develop an inservice, onsite, volunteer training program for Office of Environmental Affairs (OEA) employees. Assessment procedures included interviews with Training Development Program…

In addition to an 11-page narrative, this final report contains materials from a model college/public service agency collaborative effort to develop an inservice, onsite, volunteer training program for Office of Environmental Affairs employees. These activities are described: task analysis to determine environmental/human service paraprofessional…

This book describes a British project which used cooperative group work as a curriculum approach to help reduce children's social difficulties and encourage cooperation and friendship across such barriers as race, sex, or disability. The book consists of eight chapters. Chapter 1 provides an overview of research findings and theory related to peer…

Three California State Department units (vocational education, pupil personnel services, and career education) and two school districts (Fremont Unified and Huntington Beach Union High) established a consortium to develop demonstration sites for model career development and vocational preparation systems and staff development programs. The…

Intended as a reference book for students and practitioners who are concerned with present and future problems of administering and supervising vocational education at the secondary and collegiate levels, this volume may also serve as a textbook in graduate courses dealing with administration and supervision in business education. Discussed first…

This guide was developed for workplace instructors involved in the Workplace Training Project. The Workplace Training Project was conducted by Lane Community College in Eugene, Oregon, in partnership with four area businesses to develop learner-centered competency-based workplace curricula covering the following topics: basic math, fractions and…