NotesFAQContact Us
Collection
Advanced
Search Tips
Showing all 6 results Save | Export
Are You Being Served? Designing the Customer Service Curriculum
Peer reviewed Peer reviewed
Direct linkDirect link
Ippoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services
Effective e-Training: Using a Course Management System and e-Learning Tools to Train Library Employees
Peer reviewed Peer reviewed
Direct linkDirect link
See, Andrew; Teetor, Travis Stephen – Journal of Access Services, 2014
In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…
Descriptors: Staff Development, Training Methods, Library Personnel, Courseware
Developing a Multicultural Library Media Program.
Houff, Suzanne G. – School Library Media Activities Monthly, 1994
Describes the development of a multicultural library media program based on experiences at a Virginia middle school. Highlights include the media center as a cultural and curricular resource; establishing philosophies and goals; reviewing current materials and establishing guidelines for new material selection; staff development; and an integrated…
Descriptors: Course Integrated Library Instruction, Curriculum Development, Guidelines, Learning Resources Centers
Reflections on Growing Up: "Introduction" to "The Reference Librarian" No. 24, 1989, "Integrating Library Use Skills into the General Education Curriculum" with Additional Commentary.
Peer reviewed Peer reviewed
Pastine, Maureen D. – Reference Librarian, 1995
Reprints the introduction to a past theme issue on integrating library skills into the curriculum and includes additional comments on changes in scholarly communication; technological advances; library science education, library staff development, and continuing education; integrating new information technologies; collaborative learning; lifelong…
Descriptors: Academic Libraries, Course Integrated Library Instruction, Curriculum Development, Higher Education
Leadership for the 90's. Final Report of the State Superintendent's Task Force on School Library Media Issues. Bulletin No. 91095.
Wisconsin State Dept. of Public Instruction, Madison. Div. of Library Services. – 1990
A task force on school library media issues was appointed in Wisconsin to describe the current program status in the state; identify those factors that are preventing the fulfillment of the library media program's mission--that every student in public elementary and secondary schools in Wisconsin has a right to a comprehensive program of library…
Descriptors: Curriculum Development, Elementary Secondary Education, Information Retrieval, Information Technology
Good Data Makes Good Sense.
Anderson, Mary Alice – MultiMedia Schools, 1999
Examines how data is useful in three integral areas of media center management and decision making: collection development and budgets, including circulation data and media center usage; curriculum integration and information literacy, including the types of instructional support librarians offer teachers; and staff development and staff skills.…
Descriptors: Curriculum Development, Data Analysis, Data Collection, Decision Making